Providing customers with confidence and satisfaction with zero-defect quality assurance
Continuous Improvement of the Quality Management System
The quality management system is composed of connection with each process included in the quality manual, and such processes are moving organically while forming the P-D-C-A cycle as they are connected organically.
Our company is producing outputs through the quality management system based on customers by determining them as one of the most important elements when determining basic input requirements of the quality management system, and making continuous improvements on monitoring of customer satisfaction by implementing evaluation on whether or not the company is satisfying customer demands.
What is ISO/TS 16949?
The result of the IATF's effort is the ISO/TS 16949 specification. ISO/TS 16949 forms the requirements or the application of ISO 9001 for automotive production and relevant service part organizations.
Who are the IATF?
The IATF is an ad hoc group of OEM's and automotive trade associations whose common goal is to improve the quality of products to automotive customers worldwide. IATF members include the Big 3, along with Fiat, Citroen, VW, Renault and national automotive trade associations from the US, Germany, UK, Italy and France. Additionally, the Japanese vehicle association, JAMA, has been involved with the IATF's efforts to develop TS 16949.
Of major impact to the automotive supply base has been the recent announcements by several OEM's of deadline dates for ISO/TS 16949:2002 upgrades:
• Ford and GM announced that as of Dec 14, 2006, the QS 9000 standard will expire and be replaced by ISO/TS 16949:2002.
• DaimlerChrysler has issued a July 1, 2004 mandate for their suppliers.
• PSA Peugeot Citroen announced a July 1, 2004 deadline for ISO/TS 16949:2002 upgrade for EAQF certified suppliers and a December 15, 2004 deadline for ISO/TS 16949:1999 suppliers.
Clearly, the future belongs to TS 16949.
Will the Process be much different that what we've seen in QS 9000?
Yes! The IATF has mandated a more process-based approach to auditing, with a firmer emphasis on meeting the customer's needs. While we have always approached our audits in this manner, organizations may see some changes in methodology in order to more clearly stress the important elements of Customer Oriented Processes (COP's), including:
• Process ownership
• Process definition and linkages
• Process monitoring and feedback loops for process improvement
• Process effectiveness in meeting customer requirements and key performance indicators for the business.
Where did ISO/TS 16949 come from?
Beginning in 1994 with the successful launch of QS 9000 by DaimlerChrysler, Ford and GM, the Automotive OEM's recognized the increased value that could be derived from an independent quality system registration scheme and the efficiencies that could be realized in the supply chain by commonizing system requirements.
In 1996, the success of these efforts led to a move towards the development of a globally accepted and harmonized quality management system requirements document. From this, the International Automotive Task Force (IATF) was formed to lead the development effort.